Pause
  • 24 May 2024
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Pause

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Article summary

The pause time SLA rules are typically tied to specific conditions, the SLA must pause once the specified conditions are met. This is typically defined for the columns from the selected transaction table.

Configure Pause

To configure Pause SLA condition, perform the following steps:

  1.  Select Pause.

    The filter add option is displayed for the Application Designer to configure the condition.

    Figure: Pause SLA


  2. Click Add Filter Set.

    Field values are mapped here using the conditional operators. 

    Figure: Pause Condition

    Note

    The defined conditions can be grouped using logical operators.

    Field

    Description

    Field

    Specifies the column from the transaction table, that is selected from the previous stepper.

    Operator

    Specifies the conditional operator, the list is populated based on the field selection. For more information, refer to Field Operator List.

    Value

    Specifies the value for the selected field.

Once you define Pause Condition you can either configure other Conditions or Publish the configured SLA Rule Condition.
For more information, refer to the following:

Other Conditions

Publish SLA Rule


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