Pause

The pause time SLA rules are typically tied to specific conditions, the SLA must pause once the specified conditions are met. This is typically defined for the columns from the selected transaction table.

Configure Pause

To configure Pause SLA condition, perform the following steps:

1.  Select Pause.

   The filter add option is displayed for the Application Designer to configure the condition.

   

   Figure: Pause SLA

   
   

2. Click Add Filter Set.

   Field values are mapped here using the conditional operators. 

   

   Figure: Pause Condition
   

   Note

   The defined conditions can be grouped using logical operators.

   Field	Description
   Field	Specifies the column from the transaction table, that is selected from the previous stepper.
   Operator	Specifies the conditional operator, the list is populated based on the field selection. For more information, refer to Field Operator List.
   Value	Specifies the value for the selected field.

Once you define Pause Condition you can either configure other Conditions or Publish the configured SLA Rule Condition.
For more information, refer to the following:

Other Conditions	Publish SLA Rule