Cancel an Incident

The Cancel Incident feature allows end users to cancel incidents from the mobile app when they are no longer needed or were created by mistake. Users perform this action from the ticket details page by entering mandatory Cancellation Remarks. The system updates the status to Cancelled and records the action for audit tracking.

Benefits

• Reduce unnecessary ticket processing.

• Improve data accuracy.

• Enhance user control with audit tracking.

Cancel an Incident

To Cancel an Incident, perform the following steps:

1. Log in to the Mobile App.
   The Mobile App Dashboard page is displayed.

   Login	Dashboard
   Figure: Login page	Figure: Mobile App Dashboard

2. Tap My Incidents widget to view the Incident list page.

   Incident List	Incident Details
   Figure: Incident list page	Figure: Incident Details page

3. Tap the required Incident ID to open the ticket details.
   The Incident Details page is displayed.
   

4. Select the Cancelled status from the Status field.

   Incident Details	Cancelled Remarks
   Figure: Incident Details page	Figure: Cancelled Remarks

5. Enter required Cancellation Remarks and Additional Info in the provided text field.
   

6. Click Submit.
   A successful message is displayed.
   

Notes

• Cancel option is available only for active incidents.

• Cancellation details are logged and notifications sent to stakeholders.

• Updates sync across Mobile App and Web App in real time.