Priority Matrix

  • Updated on Jan 13, 2026
  • Published on Dec 23, 2025
  • 1 minute(s) read
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You can configure the Priority Matrix for the selected combination of Risk, Impact, and Urgency. For the defined Priority Matrix, the Priority value is auto-populated under the General tab of a Problem Record (PR).

Configure Priority Matrix

To configure Priority Matrix, perform the following steps:

  1. Navigate to Problem > Configuration > Priority Matrix.

  2. Select the required Department.

    Figure: Department

  3. Click Add New or icon.

  4. Specify the required details on Priority Matrix details page.
    For information about the fields on the Priority Matrix Details page, see Field Description.

    Figure: Priority Matrix Details

Field Description

The following table describes the fields on the Priority Matrix Details page:

Field

Description

Details

Matrix Type

Select the matrix type by which you want to configure the Priority Matrix: Impact/Urgency, Cost, CI Criticality, and Source. Based on this selection, appropriate fields are displayed on this page that you need to configure.

Priority

Select the Priority from the list.

Active

Indicates the status set for the Priority Matrix.

  • If selected, the Priority Matrix becomes an available option on the other pages of the application.

  • If not selected, the Priority Matrix becomes an inactive value. The inactive Priority Matrix values are not displayed in the Priority Matrix list on the other pages of the application.

  1. Click Submit. A new Priority Matrix is configured.

Actions

This section explains all the icons displayed on the right-side panel of the Priority Matrix page.

Filters

Click Filters to specify a particular filter criteria to display the Priority Matrixes. On click the Filters icon, the Filters pop-up page is displayed. Select a value from the Matrix Type list and click Submit.

Figure: Filters pop-up page

Show List

Click Show List or to display the LIST table showing all the Priority Matrix values configured for the selected Department.

Figure: Priority Matrix List Page

Priority Matrix ID column in the LIST table displays the ID associated with every configuration.

  • To edit a Priority Matrix value, click the configured Impact value. Make appropriate changes and click SUBMIT.

  • To display the inactive Priority Matrix values, click the Include Inactive checkbox.