You can log Service Requests (SRs) related to various requirements, such as laptop requests, RAM upgrade request, keyboard request, software installation request, or information about leave policy, and so on.
To log a SR, perform the following steps:
On the Home screen, tap the New Service Request icon.
Figure: New Service Request icon page
Select the Department from the list.
Select an Instance and Service Category.
The list of configured Service Catalogs is displayed.
Figure: Log Service Request pageTap on the required Service Catalog.
Figure: Log Service Request pageProvide remarks and then tap Next. If no Approver is configured for the selected Service Catalog, the Next is not displayed, and the Submit is enabled. Tap Submit to log the SR.
Figure: SR Details page
Figure: SR Details pageSelect the Approver and then tap Submit.
Figure: SR Details: Approver page
Note
The fields displayed above are based on the selected Service Catalog. The Administrators can configure the fields in the Service Catalog on the Form Builder page of the Web Application.
Field Description
The following table describes the fields on the SR Details page:
Field | Description |
|---|---|
Category | Displays the name of the Service Category to which the selected Service Catalog belongs. |
Catalog Name | Displays the name of the selected Service Catalog. |
Catalog Description | Displays the description of the selected Service Catalog. |
Remarks | Specify the remarks for the SR. |
Number of Approvals | Displays the number of approval levels configured for the selected Service Catalog. The level‐wise Approver names are displayed accordingly.
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