View and Update Service Requests (SRs)

You can view and update the list of SRs raised for you, and view and update the SR details.

To view and update SRs, perform the following steps:

1. On the Home screen, tap My Service Requests icon.
   

   Figure: My Service Requests icon page
   

2. Select an Instance. The list of SR(s) for the selected Instance is displayed. You can also filter the list of SRs by specifying the SR status using the Filters icon.
   
   Figure: SR List page
   

3. Tap the SR that you want to view or update.
   The SR details are displayed.
   

4. Provide the required details about the SR, and then tap Submit.
   For Field Description, see Raising Service Requests Field Description.
   
   
   Figure: SR Details page
   

   Notes

   • The fields displayed above are based on the selected Service Catalog. The Administrators can configure the fields in the Service Catalog on the Form Builder page of the Web application.

   • All the fields are enabled for editing, if the selected SR is in Referred Back Status.

   • To download and view the attachments on Android device, browse to:

     /mnt/sdcard/SummitMobileApp/download/

   • To download and view the attachments on iOS device, connect to the iTunes and by using file sharing browse to:

     /var/mobile/Applications/uid/Documents/SummitMobileApp/download/