Crescendo 6.3.1.2 Patch 12

Bulk Import – Update Action

User Persona: Analyst

To improve flexibility and control during bulk imports, we have enhanced the Import Records functionality by introducing a new “Select Action” drop-down in the Import Records pop-up.

Note: This enhancement is applicable to all modules.

For more information, refer to Import - Upload Action.

• Ensures consistency and accuracy across existing records.

• Saves time when managing frequent or large-scale data changes.

Dynamic Table Approval

User Persona - End User / Application Designer

Dynamic Table Approval enables centralized, catalog-level approval and routing configuration through an admin table, allowing a single workflow to dynamically apply approvals and scale without workflow changes.

For more information, refer Dynamic Table Approval.

• Eliminates multiple catalog-specific workflows, simplifying configuration and troubleshooting.
  

• Supports large catalog environments with consistent approvals and faster change management.

180823

SLA History was not working in the Service Request audit history page.

Steps:

1. Log in to the application as an Analyst.

2. Select Service Management.

3. Navigate to Service Request > Manage Service Requests.
   Manage Service Request - List page is displayed.

4. Select the SR ID.

5. Click Change History icon navigate to SLA History.

6. Observe if the details are displaying.

SLA History is displaying in the audit history page of the request.

181442

After adding the Multi-Choice field to the Catalog form, users were experiencing an error while publishing it.

Steps:

1. Log in to the application.

2. Select Service Management.

3. Select Design Studio and select any Module.

4. Select Form Designer.

5. Create a new Catalog and add a multi-choice group.

6. Add the required fields to the group.

7. Move a multi-value group control to a normal control, or a normal control to a multi-value group.

8. Publish the form and observe for any errors.

Users are able to Publish the Catalog form successfully after adding the Multi-Choice field.

181736

On the list page, in the Date field timestamp was displayed instead of date value.

Steps:

1. Log in to the application.

2. Select Service Management.

3. Navigate to Incident > Manage Incidents. Manage Incidents – List page is displayed.

4. Verify the Date field on the list page if it displays only date value.

The Date field displays only date values on the list page.

181463

Validation rules configured for paragraph to be hidden based on conditions was not working and overriding the other paragraphs configured.

Steps:

1.Log in as Application Designer.

2.Click Form designer > Sub Form catalog and add 4 paragraphs and configure validation rules.

3.Delete the second paragraph and click Submit.

4.Add a second paragraph and add the same validation rules.

5.Submit the form.

Validation rules are working fine without overriding other paragraph conditions.

179962

The Catalog drop-down briefly shows all users (unrelated) instead of displaying only the users whose email id is starting with R based on the filter provided (Example: Email ID starting with “R”).

Prerequisite:

1.Log in as an App Designer.

2.Ensure you have configured a condition such as Email ID starts with ‘R’ in one of the Catalog form (Transaction forms) from Data Source tab.

Steps:

1.Click Service Request > My Service Request.

2.Select the Catalog for which the condition is configured.

3.In the form, check for user field and verify the Email IDs which are displayed.

The Catalog drop-down correctly filters and displays the filtered values for user field based on the filter applied (Example: Email ID starting with “R”)

179063

When a custom scoring grid has been created within the catalog the grid displays values correctly while filling the form, but once the Tab is created and the user clicks Submit, several grid values either get misplaced or automatically change to incorrect values.

Prerequisites:

1.Create a Multi-Valued Group control in one of the Catalog form.

2.The Multi-Valued Group Control should have option to add a numeric score for different fields and later submit it.

Steps:

1.Log in as an End User.

2.Click Service Management > click on Service Request ID in Assigned status.

3.Go to Scoring Tab.

4.Enter a numeric value for the Scores and click Add.

5.Check the Total Score displayed below in the form.

The Total Score is displayed correctly in the Form accurately based on the numeric scores added.