Link
- 11 Dec 2023
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Link
- Updated on 11 Dec 2023
- 1 Minute to read
- Print
- PDF
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Easily associate the forms as peers or parent-child relationship!
Use Action Panel - Link Utility to link the records manually as per your requirement. Easily update all child records at once in one go. You can link the same forms from same module either as peers or Parent-Child relationship. You can link the different forms from same module, forms across modules within same application or forms across applications as peers.
User Persona: Application Designer
The following infographic depicts the functionality of Link Utility.
Let's explore the following use-case.
Use Case User Persona: Application Designer | Solution |
| There many incidents raised from ITSM due to poor connection for Outlook or VPN. Upon Investigation the root was identified as server hosting this application is not reachable. Hence one major incident was raised for Server Connectivity issue. Now, the Application DesignerFredrick wants to create an interface so that all the individual incidents raised by multiple users gets linked to the major incident of Server Connectivity issue. | To achieve this the Application DesignerFredrick will use the Link Utility under Form Actions and will link all individual incidents raised by end-users to the major incident raised for Server Connectivity. Any update done on major incidents will automatically update the individual incidents. |
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