Release Notes Apex v2.0-Phase 1.2

Let’s dive into the key highlights, exciting improvements introduced, and a few known issues to keep an eye on. Every update brings something new, with a focus on enhancing the experience!

The following section provides key highlights and known issues in Apex 2.0 - Phase 1.2 release.

• Key Highlights

• AI Incident Clustering

• Merged Releases

• Additional Notes

• Known Issues

• Fixed Issues

Key Highlights

Our team’s been on the move, polishing the UI and adding smarter functionality to power up your daily grind. Curious about What’s New? Dive in and explore the latest highlights - they are too good to miss!

Revamp of ITAM Reports

User Persona: Analyst / End User

Enjoy a cleaner, more intuitive Reports UI built for the simplicity and speed. Choose how do you want to see you data - bar graphs, pie charts or anything in between.

And the best part? - You can now create your own Reports and Dashboards straight from your Dataset - quick, smart and effortless.

✅ Perks at a glance

• Cleaner layouts mean quicker insights

• Friendly UI makes even long reports easy on the eyes

See what’s new in ITAM Reports.

A Fresh Coat of ITAM UI

User Persona: Analyst / End User/ Admin

A fresh new look with redesigned icons, and static buttons for an uninterrupted experience across every screen. And the best part? - Smooth flow with long pages with streamlined option selection.

✅ Perks at a glance

• Redesigned icons, static buttons, and a clean modern look make the interface intuitive, consistent, and easy on the eyes

• Consistent screens ensure a smooth workflow, faster task completion, and fewer errors

See what’s new in ITAM Overview.

Smarter Incident Management with enhanced APIs

The Create or Update Incident API has been enhanced to support additional structured information through the Diagnostic Details and Vendor Details tabs. These tabs now accept arrays, allowing you to pass multiple parameters for richer and more flexible incident data capture.

Additionally, several important fields that were previously missing are now included—improving classification, scheduling, and resource assignment within incident records.

✅ Perks at a glance

• Removing manual efforts by leveraging APIs for faster and more consistent incident handling.

• Smarter, sharper API improvements that speed up resolutions and streamline incident operations.

  See what’s new in enhanced APIs.

Adaptive Menus, Made Simple

User Persona: Analyst / End User / Admin

Choose ITAM or ITSM, and the workspace instantly adjusts. The menus reshape in real time to match your flow. No extra noise. No hunting around. Just a calmer, clearer interface that meets you where you are.

✅ Perks at a glance:

• Focus-first navigation that only shows the menus relevant to your selected product type

• Less clutter, more clarity for faster decision-making

• A smoother workspace that feels natural from the very first click

Product Type switches are now fluid, intentional, and easy.

See what’s new in ITAM / ITSM Menu Revamp.

Glide Through the UI

User Persona: Analyst / Admin / End User

Navigation now feels lighter. Instead of clicking to open menus, simply hover to reveal sub-menus. Fewer steps, fewer pauses — just fluid movement across the workspace.

✅ Perks at a glance:

• Instant access to sub-menus

• Reduced clicks and interruptions

• A smoother, more continuous navigation rhythm

Work should feel this easy!


See what’s new to Navigate - Hover to Discover.

Unified Search, Right When You Need It

User Persona: Analyst / Admin / End User

We’ve added a Search option that works based on the selected Product Type. Just start typing a name, and all matching menus appear in a subtle overlay panel. Pick what you need, and jump directly to that page — no menu drilling required.

✅ Perks at a glance:

• Search across ITAM or ITSM with product-aware context

• Overlay search results for quick visual selection

• Faster navigation to target pages with fewer steps

Go exactly where you need to be — instantly!

Figure: Search Option

See what’s new to Navigate - Hover to Discover.

AI-Driven Incident Clustering Experience

User Persona: Analyst

Experience a visual, interactive way to manage incidents with Copilot’s enhanced Incident Clustering powered by generative AI. Get instant clarity with bubble charts that group related tickets by symptoms, descriptions, priorities, and more—making it easier than ever to spot patterns and act swiftly.

The best part? - You can filter, drill down, and even flag critical incidents or trending major issues, all from a single, easy-to-navigate screen. Enable clustering in your settings and unlock smarter, proactive incident management today.

✅ Perks at a glance:

• Color-coded bubbles spotlight Priority 1 (P1), major, and potential problem incidents

• Outer circles show shared symptoms; inner circles reveal ticket-level details

• Effortless filtering to focus on what matters most—recurring issues or critical events

• Full-screen, print, and multiple image export options for sharing insights

• Instant access to details with tooltip pop-ups and direct links to records

See what’s new in Incident Clustering.

Merged Releases

Code changes from the following releases are incorporated to Apex 2.0 - Phase 1.2 release:

• Elbrus SP3 HF11 B038 Patch 7

• Apex Phase 1.1 - Patch 2

Additional Notes

Quick hits before you move on!

Note

GI Database
The GI database will be released along with version 1.2 and can be used for POC or demo purposes. This GI database can also be repurposed for any pre-production instances (all test users and test data will be cleaned up accordingly).

License

Raise a new license request for any upgrade or new instance setup for Apex 2.0 version 1.2 and above.

Database Merge
Starting from Apex 2.0 v1.2, Service Automation v8.1 will no longer use a separate database. Service Automation database objects have been merged into the Apex 2.0 database, resulting in a unified database structure.

Service Automation v8.1 cannot be upgraded to any existing Summit version.

To upgrade to Service Automation v8.1, you must have installed Apex 2.0 version 1.2 or higher.

Known Issues

The following section provides details of known issues in Apex v2.0 - Phase 1.2 release:

Fixed Issues

There are no fixed issues for this release.