Release Notes Apex v2.0-Phase 1.1

Updated on 19 Sep 2025
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Let’s dive into the key highlights, exciting improvements introduced, and a few known issues to keep an eye on. Every update brings something new, with a focus on enhancing the experience!

Notes
This release is VAPT certified.
Reports and Themes are beta functionalities introduced in the Apex v2 Phase 1.1 release.
Stay tuned — We are just getting started! Expect powerful enhancements in the subsequent releases.

The following section provides key highlights, improvements introduced, and known issues in Apex v2.0 - Phase 1.1 release.

Key Highlights

Improvements

Feature Name	Description	Benefits
Revamp of Analyst Dashboard User Persona: Analyst	This enhancement provides a unified view of SLA-driven performance by showing the count of records that have missed response or resolution SLAs. It enables users to view and manage their assigned records, track individual SLA performance, scores, and ranks. It enables access to issues assigned to them or their workgroup across all modules. It promotes accountability, improves team visibility, and ensures timely service delivery. For more information, refer Analyst Dashboard.	Tracking SLA breaches reduces delays and improves customer/user satisfaction. Improves team coordination, workload balancing, and issue visibility.
Revamp of Theme Details page User Persona: Analyst / Admin	The Themes feature is enhanced to offer greater customization of the application’s look and feel. Users can configure themes using the company’s primary logo color or select from predefined color palettes for consistent branding. For more information, refer Themes.	Users can align the application’s look and feel with their company’s branding. Predefined color palettes ensure a uniform and professional interface across the application.
Change Management In-app AI User Persona: Analyst	Suggestion for Change Risk and Change Type. Likelihood of change success in the Approval section on the change Action panel Act upon analyzing the predictions for the Change Record. For more information, refer In-app Change Management.	AI predicts the risk level of a change, enabling teams to take preventive actions before approvals. Automated suggestions for the right change type reduce errors and ensure compliance with organizational policies. Likelihood of change success displayed in the approval section empowers approvers with data-driven insights.
CI-Relations in CMDB User Persona: Analyst	View the CI details from the CI Relation with the help if CI Hyperlink. Enabling you to view the CI details without more navigation. For more information, refer CMDB	Easy navigation through hyperlink. Users can view all the details of CI before navigating to details.
Revamp of ITAM reports. User Persona: Analyst / End User	Redesigned ITAM reports with a sleek, user-friendly UI for improved readability and navigation. For more information, refer ITAM Reports.	Better user experience. Improved readability

Reports

Report Name	Description
Software Inventory Report	The Software Inventory Report provides the list of Assets where a Software or a list of Software is installed. For more information, refer Software Inventory Report.
Accessories by Store	Provides a count of accessories in various stores for each category of the accessory. For more information, refer Accessories by Store.
Consumables by Store	Consumables by Store shows the list of consumable items available in each store, making it easy to check stock and track usage. For more information, refer to Consumables by Store.
Procured License Report	Procured License Report shows the details of all software licenses purchased, including quantity and usage status. For more information, refer to Procured License Report.
Warranty Report	Warranty Report shows the warranty details of assets, including coverage period and expiry dates. For more information, refer to Warranty Report.
Allocated Asset Report	The Allocated Assets report offers graphical and tabular views of Allocated, In-Store, In-Repair, and Deactivated assets, along with detailed asset info like serial number, Asset ID, employee, and user details. For more information, refer to Allocated Asset Report
Assets by Location Report	The Assets by Location report provides a clear overview of asset deployment across locations for a selected Tenant. For more information, refer to Assets by Location Report
Asset by Floor Report	The Assets by Floor Report provides a detailed graphical and tabular view of allocated assets on each floor, including asset types, counts, and detail. For more information, refer to Asset by Floor Report
Asset by Store Report	The Assets by Store Report displays asset counts per store and is accessible to Admins or Analysts based on their role privileges. For more information, refer to Asset by Store Report
Inactive Asset Report	The Inactive Asset Report lists deactivated assets with their counts and reasons like CPU issues, damage, end of life, loss, and motherboard problems. For more information, refer to Inactive Asset Report
Discovered Asset Details Report	The Discovered Asset Details Report provides a tabular view of all assets identified during the discovery process. For more information, refer to Discovered Asset Details Report.

Merged Releases

All the Elbrus SP3 HF11 Patches up to patch 6 are merged with Apex v2 - Phase 1.1 release.

Known Issues

The following section provides details of known issues in Apex v2.0 - Phase 1.1 release:

Issue ID	Issue Description	Scenario	Workaround
91427	Getting ‘You do not have access to this page’ error after applying the filter.	Precondition Create and publish the catalog with "Enable Service Entitlement" enabled. Steps: Navigate Request > User > New Service Request. Select the department. Click on the filter icon. Apply the filter and submit.	N/A
91429	Issue 1: Department column displays department code instead of department name. Issue 2: Number of CRs column values are not left-aligned.	Steps Navigate to Admin > Basic > User > CR Approver List. Click on the Change History icon. Observe the Department column in the history table.	N/A
91201	Records do not appear in the Reports for the CMDB and Change Request modules.	Steps Log in to the b application as an Analyst. Navigate to Reports and click on Change Request / CMDB widget.	N/A
91392	The count is mismatching between the Overall Change Record count and the SLA tabs section.	Precondition CR should be created with selection the Planned Start Time and Planned End Time. Steps: Log in to the application – the Analyst Dashboard will be displayed. Navigate to Change Record tab and verify count of CR. Navigate to the tab and compare the overall count with the counts in the ‘Change Records’ tab for: SLA Breached (count), Breaching in next 12H (count), Breaching in next 24H (count), and Upcoming (count).	N/A
87558	KM article not displaying on the Recommended Articles screen once after typing in the keyword to display the Recommended Article tile in the Search bar.	Prerequisites: Open the Mobile App (v194(End User Persona)) Enter the configured Web Service URL and proceed. Enter the username and password of an end user. Steps Scroll down till recommended articles. Click See All button. On the Recommended Articles page, in the Search bar, type in the keyword to display the Recommended published Article tile > Verify.	N/A

Fixed Issues

There are not any fixed issues for this release.

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Table of contents

Key Highlights
Improvements
Reports
Merged Releases
Known Issues
Fixed Issues