To create a new report, several steps must be considered such as defining goals; finding pertinent data sources; structuring the report; choosing key metrics that correspond with the goals; collecting and analyzing data; producing easily understood visualizations; summarizing findings; checking and editing the report for accuracy and clarity; sending it to stakeholders; and gathering feedback for ongoing improvement. To enable well-informed decision-making and enhance IT service delivery, this procedure ensures that the report successfully provides insights on various IT service management characteristics, including incident trends, service level performance, and resource use.
The process of creating a sample report from scratch is explained in this section. Let's create an SLA Time by Location report.
To create the report, perform the following steps:
- Navigate to Design Studio > select the Module as Incident.
- Select the Report Designer from the Designer drop-down.
- Click Report under the Report Designer.
- Click New to create a new report.
- On the General tab, enter all the details. The report's name is mentioned as "SLA Time by Location".
Figure: General details - Click Next to navigate to the Design tab.
- On the Design tab, click Fields
to add a data source. Click Add Data Source.
Figure: Field List - On the next page "Specify data source setting", choose a data connection and predefined queries.
Figure: Specify data source setting - Click Finish for the data source to be added.