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AIW Aspen Q3 Release Notes

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🎯 Now Live!

Release Date | 7th August 2026

Let’s dive into the key highlights, exciting improvements introduced, and a few known issues to keep an eye on. Every update brings something new, with a focus on enhancing the experience!

The following section provides key highlights, improvements, fixed issues and known issues in AIW Aspen Q3 Release.

Key Highlights

Our team’s been on the move, polishing the UI and adding smarter functionality to power up your daily grind. Curious about What’s New? Dive in and explore the latest highlights - they are too good to miss!

Smart Incident Intelligence

User Persona: Analyst

Ask Naturally. Command Instantly. Resolve Intelligently.

Your incident queue keeps growing—but where should you start?  Let AIW do the heavy lifting. AIW automatically groups related incidents, and recommends historical solutions.

It helps Analysts to focus on resolving the underlying issue instead of investigating each ticket individually. Analysts can retrieve these AI-powered insights using natural language prompts or slash commands, enabling faster prioritization, quicker investigations, and improved incident resolution.

✅ Perks at a glance

  • Slash Command Support

    Access incident insights instantly with simple slash commands.

  • Smart Categorization
    Automatically groups similar incidents into meaningful categories.

  • Solution Recommendations
    Recommends proven historical resolutions.

  • Faster Investigation
    Reduces analysis time with AI-powered insights.

For more information, refer to Smart Incident Intelligence.

Customer Admin - Trigger Ingestion Pipelines

User Persona: Administrator

Connect Knowledge. Refresh Content. Improve Answers.

Keep AIW aligned with your latest enterprise information. From the Customer Admin interface, authorized administrators can run and monitor ingestion jobs that synchronize supported content sources with Vector DB or initiate downstream analysis. This helps AIW deliver relevant search results, informed responses, and actionable intelligence.

✅ Perks at a glance

On-Demand Job Triggers
Start supported ingestion pipeline jobs directly from the Customer Admin interface.

Real-Time Progress Tracking
Monitor each job through user-friendly stages, from initiation to completion or failure.

For more information, refer to Trigger Ingestion Pipelines from the UI Admin.

IT Admin Agent

User Persona: Administrator

Configure Faster. Track Progress. Go Live with Confidence.

Simplify Incident Management onboarding with the IT Admin Agent, also known as the Guided Collection Agent. From a single guided experience, customer administrators can review setup readiness, configure mandatory features across departments, apply changes to Apex, and track progress toward go-live.

The IT Admin Agent combines an Incident Management configuration dashboard with AI Copilot guidance. Administrators can configure features through conversational prompts, pause and resume setup, monitor department-level progress, and quickly identify features that are pending, in progress, applied, or failed.

✅ Perks at a glance

  • Guided Incident Management Setup

    Configure mandatory Incident Management features in a recommended sequence with step-by-step assistance from AI Copilot.

  • Centralized Progress Tracking

    Review the status of configuration features across departments from the IM Feature Configuration Status board.

For more information, refer IT Admin Agent.

Improvements

The following section provides a sneak-peak of improvements introduced in AIW Aspen Q3 Release.

Improvement Name

Description

Benefits

‘EU’ Badge Removal

Enhanced the AIW chat interface by removing the circular "EU" user badge from end-user messages for a cleaner and more streamlined conversation experience.

Old Screenshot

Figure: With ‘EU’ badge

Updated Screenshot

Figure: Without ‘EU’ badge

  • Reduces visual clutter in the AIW conversation window.

  • Improves readability by keeping the focus on message content.

  • Delivers a cleaner and more modern chat interface.

Department Access Enforcement
User Persona: End User / Analyst

Department Access Enforcement validates user permissions and department assignments before allowing ticket creation, ensuring users can create incidents or service requests only for departments they are authorized to access.

This improvement reflects on the below articles. For more information, refer to the following:

End User:

Create and Update Incidents

Create Service Requests

Analyst:

Create Incident On behalf of End User

  • Prevents unauthorized ticket creation by validating department access, role permissions, and tenant configurations, helping organizations maintain compliance and operational control.

  • Automatically selects the appropriate department when only one is available or prompts users to choose from authorized departments, ensuring a streamlined and guided ticket creation process.

Fixed Issues

There are no fixed issues for this release.

Known Issues

There are no known issues for this release.