Release Notes Apex Aspen Q1 Patch 11

190822

Service Request statuses were inconsistent between the Service Request List and Custom BI Service Request. The BI report displayed outdated statuses such as New or In-Progress instead of the correct Resolved status. The Pending For Approval (Refer Back) status was also not displayed consistently.

Service Request statuses are displayed consistently in the Service Request List and Custom BI Service Request.

190683

Users were able to view Tenants that were not assigned to their role template in the Incident module, resulting in incorrect tenant visibility.

Users can view only the tenants assigned to their role template in the Incident module.

190864

The CMDB location filter did not work correctly when locations contained special characters such as semicolons (;).

The filter now supports the customer-specific concatenated location format City; State; Country, enabling locations such as Ashburn; Virginia; US to be filtered correctly.

190342

The Dashboard did not load properly when the username contained an apostrophe ('). As a result, some dashboard components displayed unresolved template expressions instead of the expected values.

The Dashboard now loads properly, and all components display the expected values.

187687

A Business Rule Scheduler was implemented to move the status from Pending to In Progress based on a specified time.

A custom date-time field was added to the Incident Details page for this purpose. However, the scheduler did not work with custom attributes under any condition, while it worked correctly with the Log Time field.

The Business Rule Scheduler is working as expected with custom attributes under any condition.

190504

The browser tab titles across the IM, SR, CM, PM, and CMDB modules were inconsistent.

When opening a details page, the browser tab displayed titles such as "New Incident for User" or "New Configuration Item", even though an existing record was being viewed.

The browser tab titles across the IM, SR, CM, PM, and CMDB modules are consistent and displays the same tab title format.

125757

The Help button in the top-right corner of the application navigated to the old Help documentation.

The Help button now navigates to the new ASPEN Help documentation.

191488

CSAT Survey reports did not calculate or display ratings for recent tickets from subsequently onboarded workgroups, while the reports continued to work correctly for tickets from initially onboarded workgroups.

CSAT ratings are calculated and displayed correctly for recent tickets in the Reports module.

192178/ 192240

Data was not populated correctly in the mart_im_category_level_records and im_ticket_information tables, resulting in incomplete or inaccurate reporting data.

The mart_im_category_level_records and im_ticket_information tables contain the required data for accurate reporting.

125720

Approval Matrix browser tab title is not displayed as expected. The expected title format is not being applied.

N/A

125644

Service Level Requirement List, Service Level Specification List and Service Level Agreement List browser tab title is not displayed as expected. The expected title format is not being applied.

N/A

125611

Approve Service Catalog list page and Edit Service Catalog browser tab title is not displayed as expected. The expected title format is not being applied

N/A

125515

When the user clicks on any Record ID and navigates to the corresponding Details page, the browser tab title is not displayed as expected. The expected title format is not being applied to the Details page

Note: Issue exist for all modules when clicked on any record ID (For Example - My Incidents, Incident list page, SR list, Approve incident records, work order list, etc...)

N/A