Release Notes Apex Aspen Q2 Patch 6

191488

Survey reports were not calculating CSAT points because the rating-table entries for recently submitted surveys contained null values.

Survey feedback once submitted and stored, allows CSAT points to be calculated accurately in the Reports module.

192178/ 192240

Data was not populated correctly in the mart_im_category_level_records and im_ticket_information tables, resulting in incomplete or inaccurate reporting data.

The mart_im_category_level_records and im_ticket_information tables contain the required data for accurate reporting.

189243

Images could not be added to the Incident Description field. Images could be added during initial Incident creation, but additional images could not be added to existing Incidents.

Images can be added successfully to the Incident Description field during creation and subsequent Incident updates.

192238

For all custom reports, Information (Description) and Solution fields did not display any data.

For all custom reports, Information (Description) and Solution field displays the data. he Log Time filter.

192669

The Customer and Status filter values did not load in the CSM – Monthly Tickets per Customer report.

The Customer and Status filter values now load correctly in the CSM – Monthly Tickets per Customer report.

126158

An inconsistency exists between the im_ticket_information and sr_serviceticket tables, where emojis and images in Rich Text fields are displayed as ? in im_ticket_information.

N/A

126135

Private and user communication log updates are not displayed in the im_ticket_information table, although the corresponding internallog and userlog columns are available.

N/A