Release Notes Apex Aspen Q2 Patch 5

191874

In the Knowledge Management workflow, when the Level 2 approver selected Refer Back for a Knowledge record, the record status incorrectly remained Authorized instead of changing to Refer Back to Author.

Additionally, the Refer Back details were blank in the triggered notification email.

When the Level 2 approver selects Refer Back, the Knowledge record status is updated to Refer Back to Author, and the Refer Back details are displayed in the triggered notification email.

191148

The Instance dropdown in the Create Workflow popup displayed instance details belonging to another customer, such as Customer A, when creating a workflow for the Customer B in the Problem Management module.

The Instance dropdown displays only the relevant customer instance when creating a workflow.

190822

Service Request status values were inconsistent between the Service Request List and the Custom BI Service Request Dump. In some cases, the BI report displayed outdated statuses such as New or In-Progress instead of the current Resolved status. The Pending For Approval (Refer Back) status was also not displayed consistently in the BI report.

Service Request statuses are displayed consistently in the Service Request List and Custom BI Service Request Dump, including the Pending For Approval (Refer Back) status.

190439

CC users did not receive notifications when updates were added to tickets, even when they were included in the CC list through the Address Book.

CC users receive notifications for ticket updates when they are included in the CC list

191080

The classification-specific attribute bar was displayed in a minimized state, preventing users from selecting the icon when creating a CI with Server or Network classification.

The classification-specific attribute bar is getting displayed as expected, and not in a minimized state, allowing users to select the icon when creating a CI with Server or Network classification.

190940

The systems were reporting in AM_Agent_OnlineStatus and were visible in Hardware Discovery, but the Discovery and Agent Status Dashboard Report still showed them as Offline with an incorrect Contacted Date.

The Discovery and Agent Status Dashboard Report displays the correct Contacted Date.

189622

When a user updated an existing assigned or unassigned Service Request by email, Analysts received two emails (duplicate) instead of one.

When a user updated an existing assigned or unassigned Service Request by email, Analysts received only one email and not the duplicate emails.

191172

Categories configured as Disable for End User continued to appear in the Category field when an end user created an incident.

Categories disabled for end users are now excluded from the Category field on the Create Incident page.