Release Notes Apex Aspen Q3 Patch 1

🎯 Now Live!

Release Date | 4^th September 2026

Let’s dive into the key highlights, exciting improvements introduced, and a few known issues to keep an eye on. Every update brings something new, with a focus on enhancing the experience!

The following section provides key highlights and known issues in Apex Aspen Q3 Patch 1 release.

• Key Highlights

• AIW Feature Enhancement

• Fixed Issues

• Known Issues

• Security Enhancements

Key Highlights

Our team’s been on the move, polishing the UI and adding smarter functionality to power up your daily grind. Curious about What’s New? Dive in and explore the latest highlights - they are too good to miss!

• SDI UI Modernization and AI-Powered Analyst Insights

• Asset Allocation in Mobile Incident Creation

• Simplified Text to Code Configuration

• Prompt to Report

• Mobile App – Approve Change Records

SDI UI Modernization and AI-Powered Analyst Insights

User Persona: Administrator, Analyst

Smarter Configuration. Sharper Insights. Better Outcomes.

Modernize Service Desk Intelligence with simpler configuration, multi-tenant flexibility, and smarter analyst experiences. SDI now brings configuration and AI-powered recommendations into a streamlined experience—helping administrators configure with less effort and enabling analysts to review, understand, and apply AI recommendations with greater confidence.

✅ Perks at a glance

• Streamlined Configuration
  A more compact and organized SDI configuration experience.
  

• Multi-Tenant Support
  Configure and manage SDI settings across multiple tenants.
  

• Greater Flexibility
  Configure SDI independently for individual fields and service areas.
  

• Improved Visibility
  Easily track SDI suggestions and see how many have been applied.
  

• Consistent Experience
  Clearer labels and a modernized UI make SDI easier to understand and use.

Figure: System Desk Intelligence - Details Page

For more information, refer to Service Desk Intelligence.

Asset Allocation in Mobile Incident Creation

User Persona: End User

Associate assets with incidents effortlessly, even when no asset is assigned.

Asset Allocation is now available on the Mobile App's Log New Incident page, allowing users to associate one or more assets with an incident. Although the field is mandatory, users can bypass it when no asset is allocated to them, ensuring they can submit incidents without unnecessary validation.

✅ Perks at a glance

• Associate Assets
  Link one or more relevant assets to an incident.
  

• Flexible Validation
  Bypass the mandatory field when no asset is allocated to the user.

Figure: Asset Allocation

For more information, refer to Log New Incident.

Simplified Text to Code Configuration

User Persona: Administrator, End User

Simpler setup. Smarter skill generation.

Text to Code configuration is simplified by moving Provider and Model details to the In-App API. Admins now configure the Tenant ID and In App API URL under Application Settings, reducing setup effort and centralizing AI configuration.

✅ Perks at a glance

• Simpler Text to Code setup:
  Admins only need to enable Text to Code; Provider and Model no longer need to be configured there.
  

• Centralized AI configuration:
  Provider and Model details are managed through the In-App API, providing a single source for these settings.
  

• Reduced administrative effort:
  Eliminates duplicate or repeated configuration on individual feature pages.

Figure: Text to Code Page

For more information, refer to Text to Code.

Prompt to Report

User Persona: Report Designer

AI-Powered Report and Dashboard Creation.

Create reports and dashboards using simple natural-language prompts, reducing manual configuration and making data easier to analyze.

✅ Perks at a glance

• Natural-Language Reporting
  Describe your reporting requirement in plain language and let AI interpret the request.
  

• Smart Report Discovery
  Find relevant existing reports and dashboards before creating a new one.
  

• AI-Guided Creation
  Automatically identify relevant data, generate queries, and recommend suitable chart types.
  

• Interactive Refinement
  Review the generated report and refine the requirement using natural language.
  

• Report and Dashboard Creation
  Create and preview reports and dashboards using selected visualizations, all through a guided AI experience.

Figure: Prompt to Report

For more information, refer to Prompt to Report.

Mobile App – Change Record Approval

User Persona: Approver

Keep Change Management Moving—Approve CRs on the Go.

Enable authorized approvers to review, approve, reject, or refer back Change Records from the Mobile PWA, helping prevent approval delays and maintain change workflow continuity.

✅ Perks at a glance

• Mobile Change Approval
  Review and approve pending Change Records directly from a mobile device, without accessing the desktop application.
  

• Comprehensive CR Details
  View key change information, including change type, owner workgroup, change initiator, planned start and end times, risks, impact, and approval stages before taking action.
  

• Flexible Approval Actions
  Approvers can authorize, reject, or refer back Change Records with appropriate remarks directly from the Mobile PWA.
  

• Status-Based CR Management
  Quickly view Change Records based on their approval status, including All, Approved, Pending for Action, Referred Back, and Rejected, helping approvers focus on records requiring attention.
  
  
  Figure: Approve Change Records
  
  For more information, refer to Approve Change Records.

AIW Feature Enhancement

The Product just got smarter with - AIW!

Create Incident with configured Custom attributes from AIW Chat.

Key Highlight

Create Incidents with Configured Custom Attributes from AIW Chat

User Persona: End User

Why spend more time providing missing incident information when AIW can collect the required details during the conversation?

This enhancement enables end users to create incidents with configured Standard and Custom attributes directly from AIW chat. AIW automatically generates the Symptom and Description from the issue prompt and requests values only for the mandatory attributes configured in the tenant’s Log Incident form. This ensures that incidents contain complete and accurate information before submission.

✅ Perks at a glance

• Tenant-Specific Attribute Collection

  AIW evaluates the tenant’s Log Incident configuration and prompts end users only for the mandatory Standard and Custom attributes required by the organization.
  

• Automated Incident Details

  AIW automatically generates the Symptom and Description from the end user’s issue prompt, reducing manual effort and simplifying incident creation.
  

• Guided Value Selection

  For mandatory attributes with predefined values, AIW displays the configured options and enables end users to select the appropriate value conversationally.
  

• Complete and Accurate Submissions

  AIW prevents incident submission until all mandatory attributes contain valid values, helping service desk teams receive the information required to classify, rank, assign, and resolve incidents.
  

• Review Before Submission

  Before creating the incident, AIW presents the generated issue details and collected attribute values for review. End users can update a value conversationally or confirm the information to create the incident.

Figure: AIW Custom Attributes

For more information, refer to Create Incidents with Configured Attributes from AIW Chat.

Fixed Issues

Following issues have been fixed in this release from the previous release:

Known Issues

Following are the known issues in this release:

Security Enhancements

Note

Security enhanced by performing Vulnerability and Acceptance Penetration Testing (VAPT). This has hardened the Apex Application security layer.