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    Service Automation V7SP3 Release Notes
    • 06 Feb 2024
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    Contents

    Service Automation V7SP3 Release Notes

    • Updated on 06 Feb 2024
    • 1 Minute to read
    • Print
    • PDF
    Article summary

    What's New?

    Welcome to the latest release of Service Automation version V7SP3. We’re thrilled to introduce a host of exciting new features and enhancements to elevate your experience. Whether you are a seasoned professional or just getting started, we believe these updates will empower you to do more and achieve even greater success. Read on to discover the updates of this release.

    Highlights

    Discover the main spotlight features of V7SP3 release!

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    New Features

    The following section provides a sneak-peak of the new feature functionalities introduced in this release:

    Feature NameFeature DescriptionFeature Benefits
    Integration with Summit APEX PlatformSummit APEX Platform is the latest application with predictive and generative AI that Redefines ITSM/ESM, delivers delightful User Experiences, and transforms enterprise Service Delivery.

    Service Automation can now be integrated with the latest APEX platform to automate processes and increase efficiency.

    For more information, refer to APEX Platform Integration Guide.
    • Improves efficiency 
    • Improves service quality
    • Enhances service delivery
    • Reduces cost
    • Enhances visibility and reporting 
    Introducing Product experience and Telemetry consentThe use of Product Experience and Telemetry Consent is integral to the development, deployment, and ongoing improvement of applications.

    This is beneficial in enhancing user satisfaction and retention, improving performance and continuous improvement.

    For more information, refer to Product experience and Telemetry consent.
    • Enhanced user experience and satisfaction
    • Increased user engagement
    • Performance optimization
    • Continuous improvement

    Enhancements 

    The following section provides a sneak-peak of the new enhancements made in this release:

    Enhancement NameEnhancement DescriptionEnhancement Benefits
    Renaming Scripts to SkillsService Automation Scripts are now renamed to Skills throughout the application.
    • Inline with the current industry standards / trends
    Introduction of Relationship tab on the Skill Configurations pageRelationship tab is introduced on the Skill Configurations page to enable the user to view the workflows created using the particular skill.

    For more information, refer to Feature Improvements.
    • Improves user experience
    • Provides more insight into connection between the workflows and skills
    API and Plugin information of ITSM Connectors is displayed on ITSM Configurations pageITSM Configurations page displays the details of the applications that can be integrated with Service Automation.
     
    JIRA application integration and Summit APEX platform application can be found from this release.

    For more information, refer to Feature Improvements.
    • Eases the integration process with ready-to-access steps 
    • Consolidated view of all the required information 


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