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    Administrator
    • 03 Apr 2024
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    Contents

    Administrator

    • Updated on 03 Apr 2024
    • 1 Minute to read
    • Print
    • PDF
    Article summary

    Administrators are the users with special privileges who can configure the Problem Management module as per the organization's requirements. 

    They have access to configure the various options in the application, which are then available to the Analysts and End Users.

    User Persona: Administrator

    Administrators can configure the following values in the Problem Management module:

    Problem Master 

    Problem SLA Configs

    Problem Matrices

    Others 

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