Overview

Updated on 03 Jul 2024
2 Minutes to read

Article summary

Did you find this summary helpful?

Thank you for your feedback

Make business rules easy to create, manage, and understand!

Technology has enabled us to automate mechanical tasks. Business Rules are Server-side scripting that is specifically designed to seed the intelligence into the system by providing certain conditions that trigger specific actions such as sending notifications, calling APIs, and updating fields when matched. These rules are flexible and can be customized to automate day-to-day tasks.

Business Rule Designer is an interface for creating and managing your Business Rules. It provides a platform for creating, editing, and managing your rules.

Figure: Bird's eye view of Business Rule Designer

User Persona: Application Designer

Let's explore the following use-cases to understand how Business Rules can benefit you.

S.No.	Use Case User Persona: Application Designer	Solution
1	Adam, an Analyst wants a new Incident to be auto assigned to the Server team when the Symptom contains the word ‘Server’ and the Priority is P1.	The Application Designer Sam can configure a Business Rule that triggers automatically for a new Incident where Symptom contains the word ‘Server’ & Priority is P1, the Workgroup will be auto updated to Server Team.
2	Rosy is an Analyst who wants to notify the head of Workgroup server team whenever there is an update to a ticket wherein the Category is ‘Server’ and Priority is ‘P1’.	The Application Designer Sam can configure a Business Rule to set up notifications to be triggered whenever there is an update to an Incident to change the Category to ‘Server’ and Priority to ‘P1’.
3	The Analyst Adam wants to auto-resolve low-priority open incidents awaiting end user input as the Pending reason that belong to the ‘End user Computing’ Workgroup.	The Application Designer Sam can configure a Business Rule to auto-resolve low-priority incidents that belong to ‘End user Computing’ Workgroup where Pending Reason is ‘awaiting end user input’ and Incident status is ‘Open’.

Benefits of using Business Rules

The effective management and automation of Business Rules provide several valuable benefits to organizations. The Business Rule Designer has a super-intelligent Rule Engine that can decrease costs, increase revenue, improve compliance, and provide better customer experiences.

Figure: Benefits of using Business Rules

Let's dive deep and understand how Business Rules can be configured!


Configure Business Rules	Business Rule Actions	Use Cases	Implications

Was this article helpful?

What's Next

Define Characteristics

Table of contents