Product Documentation

Apex v2.0 Phase 1.2

Published Date: November 19, 2025

We are pleased to inform you that we have released the Apex v2.0 Phase 1.2

For more information on key features delivered as part of Apex v2.0 Phase 1.2 refer:

• New Features: Asset Management, Reports, Custom Script, and In-app AI Incident Clustering.

Apex v2.0 Phase 1.1

Published Date: September 10, 2025

We are pleased to inform you that we have released the Apex v2.0 Phase 1.1 Release Notes

For more information on improvements delivered as part of Apex v2.0 Phase 1.1 release refer:

• Improvements: In-app AI features in Change Management, Analyst Dashboard, Themes and Reporting.

Service Automation v8

Published Date: September 10, 2025

We are pleased to inform you that we have released the Service Automation v8 Release Notes

For more information on key features delivered as part of v8 release refer:

• Feature Improvements: Feature enhancements added as part of v8.

Apex v2.0 Phase 1

Published Date: June 18, 2025

We are pleased to inform you that we have released the Apex v2.0 Phase 1 Release Notes

For more information on improvements delivered as part of Apex v2.0 Phase 1 release refer:

• Improvements: UI Enhancements introduced as part of Apex v2.0 Phase 1.

Service Automation v7 SP5

Published Date: June 11, 2025

We are pleased to inform you that we have released the Service Automation v7 SP5 Release Notes

For more information on key features delivered as part of v7 SP5 release refer:

• New Features: Key new features introduced as part of v7 SP5.
• Feature Improvements: Feature enhancements added as part of v7 SP5.

Crescendo SP1 Release 6.3.1

Published Date: April 7, 2025

We are pleased to inform you that we have released the Crescendo SP1 6.3.1 Release Notes

For more information on key features delivered as part of Crescendo SP1 6.3.1 refer:

• New Features: Key new features introduced as part of Crescendo SP1 6.3.1.
• Improvements: Feature enhancements added as part of Crescendo SP1 6.3.1.

Copilot V2.0

Published Date: February 10, 2025

We are pleased to inform you that we have released the Copilot v2.0 Release Notes

Key features delivered as part of Copilot v2.0 are:

• New Features: Key new features introduced as part of Copilot 2.0
• Improvements: Feature enhancements added as part of Copilot 2.0

Digital Agent v2.3

Published Date: February 10, 2025

We are pleased to inform you that we have released the Digital Agent v2.3 Release Notes

Key features delivered as part of Digital Agent v2.3 are:

• New Features: Key new features introduced as part of Digital Agent 2.3
• Improvements: Feature enhancements added as part of Digital Agent 2.3

Crescendo Release 6.3

Published Date: January 25, 2025

We are pleased to inform you that we have released the Crescendo 6.3 Release Notes

For more information on key features delivered as part of Crescendo 6.3 refer:

• New Features: Key new features introduced as part of Crescendo 6.3.
• Improvements: Feature enhancements added as part of Crescendo 6.3.

Prelude Release 6.2

Published Date: October 24 2024

We are pleased to inform you that we have released the Prelude 6.2 Release Notes.

For more information on key features delivered as part of Prelude 6.2 refer:

• New Features: Key new features introduced as part of Prelude 6.2.
• Improvements: Feature enhancements added as part of Prelude 6.2.

Service Automation v7 SP4

Published Date: August 2, 2024

We are pleased to inform you that we have released the Service Automation v7 SP4.

Key features delivered as part of Service Automation v7 SP4 are:

• Service Automation Copilot for skills.
• Skill Versioning.
• User Management.
• License Notification.
• Execution Reports.

Apex v6.1.0.1

Published Date: July 5, 2024

We are pleased to inform you that we have released the Apex v6.1.0.1 Release Notes.

Key features delivered as part of Apex v6.1.0.1 are:

• Harness the power to design apps, exactly the 'way you want - tailored to your individual preferences'.
• Extensive customization capabilities tailored to perfection.
• Rich library of controls, widgets, and customizable templates.
• Capability to design apps with minimal technical knowledge.

Digital Agent v2.2

Published Date: June 14, 2024

We are pleased to inform you that we have released the Digital Agent v2.2 Release Notes.

Key features delivered as part of Digital Agent v2.2 are:

• Live Agent Chat Transfer: Reduction in the response times of Live Agents and deliver personalized assistance to end users.
• Live Agent - Canned Responses: Increase chat resolution rates and reduce response time. Enhance the productivity of Live Agents.

Service Automation v7SP3

Published Date: December 19, 2023

We are pleased to inform you that we have released the Service Automation v7SP3 Release Notes.

Key features delivered as part of Service Automation v7SP3 are:

• Product experience and Telemetry consent: Beneficial in enhancing user satisfaction and retention, improving performance and continuous improvement.
• UI Menu Enhancements: Improvised and restructured the Service Automation application MENU options for better user experience. Our main intention is to provide a user-friendly interface and enable you to perform swift actions.

Service Automation v7SP2

Published Date: June 2, 2023

We are pleased to inform you that we have released the Service Automation v7SP2 Release Notes.

Key features delivered as part of Service Automation v7SP2 are:

• Rest Webservice for workflows: Allows to integrate Service Automation with other applications.
• New execution history list page for workflows configuration: Enhances performance monitoring and helps in previous data analysis.
• Context Sensitive Help: Provides online help directly inside the Service Automation application, by clicking on the Help widget. Help is specific to the application page, where user clicks on Help Widget. No more searching for help, we have it available directly integrated inside the Service Automation Help.

Additionally, we has transformed content which is visually appealing and easily consumable by adding infographics, gifs, and videos. For more information, please refer the Service Automation OLH.