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Apex & Workflow
Apps on Apex
Service Management
A comprehensive solution designed to manage and deliver efficient and effective IT Services!
Asset Management
Centralized system to ensure better control of inventory, tracking and maintenance of IT Assets!
Discovery
Get complete visibility of your IT landscape !
Common Stack
AI & Automation
Digital Agent
AI & Conversational Intelligence at your service: Discover insights with Digital Agent!
Service Automation
Automate IT service delivery and say goodbye to human intervention with our streamlined solution!
Copilot
Streamline support operations with Copilot's Generative and Predictive AI capabilities.
Quarterly updates
Q4 - 2024
Prelude Release 6.2
Published Date: October 24 2024
We are pleased to inform you that we have released the Prelude 6.2 Release Notes.
For more information on key features delivered as part of Prelude 6.2 refer:
- New Features: Key new features introduced as part of Prelude 6.2.
- Improvements: Feature enhancements added as part of Prelude 6.2.
Q3 - 2024
Service Automation v7 SP4
Published Date: August 2, 2024
We are pleased to inform you that we have released the Service Automation v7 SP4.
Key features delivered as part of Service Automation v7 SP4 are:
- Service Automation Copilot for skills.
- Skill Versioning.
- User Management.
- License Notification.
- Execution Reports.
Apex v6.1.0.1
Published Date: July 5, 2024
We are pleased to inform you that we have released the Apex v6.1.0.1 Release Notes.
Key features delivered as part of Apex v6.1.0.1 are:
- Harness the power to design apps, exactly the 'way you want - tailored to your individual preferences'.
- Extensive customization capabilities tailored to perfection.
- Rich library of controls, widgets, and customizable templates.
- Capability to design apps with minimal technical knowledge.
Q2 - 2024
Digital Agent v2.2
Published Date: June 14, 2024
We are pleased to inform you that we have released the Digital Agent v2.2 Release Notes.
Key features delivered as part of Digital Agent v2.2 are:
- Live Agent Chat Transfer: Reduction in the response times of Live Agents and deliver personalized assistance to end users.
- Live Agent - Canned Responses: Increase chat resolution rates and reduce response time. Enhance the productivity of Live Agents.
Q4 - 2023
Service Automation v7SP3
Published Date: December 19, 2023
We are pleased to inform you that we have released the Service Automation v7SP3 Release Notes.
Key features delivered as part of Service Automation v7SP3 are:
- Product experience and Telemetry consent: Beneficial in enhancing user satisfaction and retention, improving performance and continuous improvement.
- UI Menu Enhancements: Improvised and restructured the Service Automation application MENU options for better user experience. Our main intention is to provide a user-friendly interface and enable you to perform swift actions.
Q2 - 2023
Service Automation v7SP2
Published Date: June 2, 2023
We are pleased to inform you that we have released the Service Automation v7SP2 Release Notes.
Key features delivered as part of Service Automation v7SP2 are:
- Rest Webservice for workflows: Allows to integrate Service Automation with other applications.
- New execution history list page for workflows configuration: Enhances performance monitoring and helps in previous data analysis.
- Context Sensitive Help: Provides online help directly inside the Service Automation application, by clicking on the Help widget. Help is specific to the application page, where user clicks on Help Widget. No more searching for help, we have it available directly integrated inside the Service Automation Help.
Additionally, we has transformed content which is visually appealing and easily consumable by adding infographics, gifs, and videos. For more information, please refer the Service Automation OLH.